1. Do I need an account to place an order?
Yes, you need an account to be able to order. It is not possible to place an order without an account. You also need to be logged in to place an order. If you were already a customer in our old webshop, you need to register once in our new webshop by requesting a new password. Click on ‘Click here if you have forgotten your password’.
2. Can I place an order as a private individual?
No, we only deliver to companies with a VAT number.
3. How do I change my address and other contact detail?
You can notify us of your new contact details by filling in the contact form on the website. You can find this form by navigating to 'Contact' in the top menu. You can also send an email to email@example.com
4. I placed a wrong order, what should I do?
Please contact us as soon as possible by calling +31 (0)88-0514208. We are available during office hours (Mo - Fr, 9:00 - 17:00).
5. Which payment methods are available?
After we shipped your order, you will receive your invoice by email.
6. What is the delivery time?
Products in stock wil be shipped the same day (ordered before 12.00 pm, next day delivery). Customized products have a delivery time of 10 working days.
7. My account is currently being verified. How long will this take?
This can take several working days. As soon as all your details are checked we will process your order and send you a confirmation email.
8. How do I order a customized product?
You can request this through the contact form on the website (navigate to 'Contact' in the top menu), or by sending an email to firstname.lastname@example.org
9. I didn't receive a confirmation email. Is this correct?
After placing your order you should receive a confirmation email. If you have not received this email, (please check your spam inbox just in case) contact us by sending an email to email@example.com or call us at +31 (0)88-0514208. We are available during office hours (Mo - Fr, 9:00 - 17:00).
10. My question isn't listed above, how can I get in contact?
You can contact us by sending an email to firstname.lastname@example.org or call us at +31 (0)88-0514208. We are available during office hours (Mo - Fr, 9:00 - 17:00).